Frequently Asked Questions (FAQs)
Do you ship Internationally?
Yes we do! You can quote your order in our shopping cart once you've selected your favorite pairs! Our normal shipping fee for International Orders is $10.95 but may be higher based on your actual location.
How long does it take for an order to arrive outside of the USA?
A majority of our International Customers receive their purchases within 7-14 Business Days, some sooner! All International orders will come with a tracking number so that you may track it from our door to yours.
What is your return policy?
All of our items come with a 21-Day Refund/Exchange policy. If for any reason you are not satisfied with your item(s) within 21 days of confirmed delivery you may request a return or exchange via our Return Portal. All returns/exchanges must be received in new condition with tags and packaging. Customers are responsible for return shipping cost which we will deduct from the final refund.
How will my new shades be shipped? (ie. Packaging, case, etc)
All of our orders are packed securely with bubble bags/poly mailers and in some cases bubble pouches/boxes for larger orders. We have shipped out thousands of pairs of shades and have had only 2 arrive damaged! Each pair also comes with its own microfiber pouch for protection and storage! Buy with confidence!
Do you offer Free Shipping in the USA?
We charge a flat fee of $1.95 per order for orders up to $20! All orders over $20 within the USA receive free shipping!
What are your hours of operation?
We are open Monday-Friday 9AM to 6PM ET.
How soon will my order ship?
All orders placed before 2:30PM Eastern Monday-Friday will ship same business day! Orders placed after 2:30PM Eastern will ship on the next businss days. All shipments are picked up by USPS at approximately 5PM each day.
I have a question, how do I contact you?
We can be reached via our Live Chat feature during our normal business hours. Alternatively, you can also send us an email to email@example.com and we'll get back to you within one business day.
Also, we have a contact form available here for you to use as well.